M U F A P

Complaint Management System

نظامِ شکایات لوڈ ہو رہا ہے...

SECP SRO 2025 Compliant

Protecting Investors.
Strengthening Markets.

Pakistan's official digital complaint management system for mutual fund investors — transparent

پاکستان کا سرکاری ڈیجیٹل نظامِ شکایات — میوچوئل فنڈ سرمایہ کاروں کے تحفظ کے لیے

File a Complaint Track Complaint
Platform Features

Everything you need, in one place

ایک ہی جگہ پر سب کچھ موجود

File Online — 24/7

آن لائن درخواست

Submit complaints anytime through our secure portal with multi-document upload and guided step-by-step forms.

Real-Time Tracking

ریئل ٹائم ٹریکنگ

Track your complaint with a visual timeline — like tracking a parcel. Get email notifications at every step.

SRO Compliant

SRO کے مطابق

Fully compliant with SECP's SRO Procedures 2025 with configurable SLA timelines and auto-escalation.

Auto-Escalation

خودکار ایسکالیشن

4-level automatic escalation ensures no complaint is forgotten — from AO reminder to RAC flagging.

Appeal Process

اپیل کا عمل

Not satisfied? File an appeal reviewed by the independent Review & Appeal Committee (RAC).

Bilingual Support

دو زبانی سپورٹ

Complete English and Urdu interface — making the system accessible to all investors across Pakistan.

How It Works

Simple. Transparent. Effective.

سادہ۔ شفاف۔ موثر۔

STEP 01

Submit

شکایت جمع کریں

File your complaint online with supporting documents

STEP 02

Review

جائزہ

MUFAP reviews and forwards to the concerned AMC

STEP 03

Respond

جواب

The AMC/Fund reviews and submits their response

STEP 04

Resolve

حل

Decision is made and communicated to all parties

Our Impact

Building Trust Through Transparency

شفافیت کے ذریعے اعتماد کی تعمیر

0+

Complaints Resolved

شکایات حل ہوئیں

0+

Member AMCs

رجسٹرڈ AMCs

0T+

AUM (PKR)

زیرِ انتظام اثاثے

0+

Years Serving

سال خدمت

Regulated & Recognized By

SECP SBP PSX CDC NCCPL MUFAP SECP SBP PSX CDC NCCPL MUFAP
FAQ

Frequently Asked Questions

عام سوالات

Who can file a complaint? شکایت کون درج کرسکتا ہے؟
Any investor, prospective investor, or their authorized representative who has a complaint against a MUFAP member Asset Management Company (AMC) or its funds.
How long does resolution take? حل میں کتنا وقت لگتا ہے؟
Under SECP SRO guidelines, complaints must be resolved within 30 working days of acceptance. The system automatically escalates overdue complaints through 4 levels.
Can I track my complaint? کیا میں اپنی شکایت ٹریک کرسکتا ہوں؟
Yes! After filing, you'll receive a ticket number. Use the 'Track Complaint' feature to see real-time status updates, timeline, and all responses.
What if I'm not satisfied with the decision? اگر فیصلے سے مطمئن نہ ہوں تو؟
You can file an appeal within the designated window. Your appeal will be reviewed by the independent Review & Appeal Committee (RAC), ensuring a fair second review.
Is my information confidential? کیا میری معلومات خفیہ رہیں گی؟
Absolutely. All complaint data is handled with strict confidentiality. Only authorized MUFAP staff, the concerned AMC, and regulatory bodies have access to relevant information.
What documents do I need? کون سے دستاویزات درکار ہیں؟
CNIC copy, account/folio statement, and any correspondence with the AMC. You can upload PDF, JPG, PNG, DOC, or XLS files (up to 10MB each).

Have a Complaint? We're Here to Help.

کوئی شکایت ہے؟ ہم مدد کے لیے موجود ہیں۔

MUFAP is committed to protecting the rights of mutual fund investors. File your complaint today and let us facilitate a fair resolution.

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