Protecting
Investors
Strengthening Markets
MUFAP's official digital complaint management system for investors — transparent
میوفیپ کا آفیشل ڈیجیٹل نظامِ شکایات — سرمایہ کاروں کے تحفظ کے لیے
How It Works
یہ نظام کیسے کام کرتا ہے
File a Complaint
شکایت درج کریں
Authorized Officer Reviews & Accepts
مجاز افسر جائزہ لے کر منظور کرتا ہے
Regulated Person Responds
متعلقہ ادارہ جواب دیتا ہے
Complaint Resolved
شکایت حل ہو جاتی ہے
Real-time updates
ہر مرحلے کی اطلاع
One Window Operation
یکجا نظامِ سہولیات
File Online — 24/7
آن لائن درخواست
Submit complaints anytime through our secure portal with multi-document upload and guided step-by-step forms.
Real-Time Tracking
ریئل ٹائم ٹریکنگ
Track your complaint with a visual timeline — like tracking a parcel. Get email notifications at every step.
SRO-Compliant Framework
ایس آر او کے ضوابط کے مطابق
Fully compliant with MUFAP (SRO Functioning) Regulation 2025, and Procedure 2025 with configurable SLA timelines and auto-escalation.
Auto-Escalation
خودکار پیش رفت
4-level automatic escalation ensures no complaint is unattended — reminders move up the chain until it is addressed.
Secure & Confidential
محفوظ اور خفیہ
Your complaint and documents stay confidential — access is limited to authorised MUFAP staff and the concerned AMC.
Bilingual Support
دو زبانوں کی سہولت
Complete English and Urdu interface — making the system accessible to all investors across Pakistan.
Simple. Transparent. Effective.
سادہ۔ شفاف۔ موثر۔
Submit
شکایت جمع کریں
File your complaint online with supporting documents
Review
جائزہ
MUFAP reviews and forwards to the concerned Regulated Person
Respond
جواب
The Regulated Person reviews and submits their response
Decision
فیصلہ
Decision is made and communicated to all parties
Quick Links
Frequently Asked Questions
عام سوالات
Who can file a complaint?
شکایت کون درج کرسکتا ہے؟
Any investor, prospective investor, or their authorized representative who has a complaint against the Regulated person (Mufap member).
How long does resolution take?
حل میں کتنا وقت لگتا ہے؟
The entire process commencing from acceptance of the complaint till its resolution shall be completed within 30 working days, subject to:
- (i) failure to provide the requisite information by the complainant;
- (ii) initiation of regulatory action by the CRO; if required or
- (iii) where action has been initiated by any regulatory body/LEA on the matter related to the complaint or the matter has become sub judice.
Can I track my complaint?
کیا میں اپنی شکایت ٹریک کرسکتا ہوں؟
Yes! After filing, you'll receive a ticket number. Use the 'Track Complaint' feature to see real-time status updates, timeline, and all responses.
What if I'm not satisfied with the decision?
اگر فیصلے سے مطمئن نہ ہوں تو؟
If you are unsatisfied with the CRO's decision, you may file an appeal before the Regulatory Affairs Committee (RAC) of MUFAP in accordance with Chapter XI of the MUFAP (SRO Functioning) Regulations, 2025.
Is my information confidential?
کیا میری ذاتی معلومات محفوظ رہیں گی؟
Absolutely. All complaint data is handled with strict confidentiality. Only authorized MUFAP staff, the concerned AMC, and regulatory bodies have access to relevant information (If required by Law).
What documents do I need?
کون سے دستاویزات درکار ہیں؟
CNIC (or NICOP/passport/POC) copy, account/folio statement, and any correspondence with the AMC. You can upload PDF, JPG, PNG, DOC, DOCX, XLS, XLSX files (up to 10MB each).
Have a Complaint? We're Here to Help.
کوئی شکایت ہے؟ ہم مدد کے لیے موجود ہیں۔
MUFAP is committed to providing a secure and transparent platform for complaint resolution. File your complaint today and let us facilitate a fair and timely resolution.